6. Buy-back of period tickets and credit
This is clause 6 in the part "Your rights when travelling with SL" in SL's general terms and conditions. You find the full version of the terms and conditions at the bottom of this page in a pdf. It is the general terms and conditions in Swedish that are legally binding.
SL can buy your ticket back under certain conditions if you cannot continue to use your period ticket despite it still being valid. The same applies to credit that you cannot use.
You must produce an ID for such buy-backs. You must produce a receipt to prove the content of the SL Access card if you are requesting a buy-back for a period ticket or credit bought before the purchase has been registered in SL’s system. It normally takes one day for a purchase to be registered.
6.1 Buy-back of period tickets
A period ticket is a ticket that entitles the holder to an unlimited number of journeys during a minimum period of 24 hours. You can always redeem the ticket at its full value before you start to use it.
SL only buys back activated period tickets that have a term of validity of at least 90 days from the start. The value of the ticket reduces by a certain amount every day, which means that the buy-back value becomes SEK 0 after a certain period. Applicable buy-back amounts can be found on sl.se.
6.2 You may be allowed to return your period ticket if there are major changes to the service
You may be entitled to return your period ticket subject to specific criteria being met if SL makes major changes to its range of traffic service. This requires that the changes to the traffic service are of great importance to you and that you could not have anticipated the changes when you purchased the ticket.
In such cases you are entitled to be reimbursed for the period from when SL was notified by you that you wanted to return your ticket. The reimbursement amount is based on the price of the period ticket divided by the number of days for which the period ticket applied.
If you want to return a period ticket, you must contact SL and explain why the change to the range of traffic service means that the period ticket can no longer be used for the journeys you had intended.
The Act on the Rights of Public Transport Passengers (2015:953) includes rules about when you are entitled to return your period ticket.
6.3 Buy-back of credit
You can have credit redeemed at SL Customer Services Centers and at the barrier ticket offices at manned commuter train stations. You may have the entire amount on your card returned.
Passengers who have an SL Access card that has expired and want SL to buy back credit loaded on the expired card must return the SL Access card in conjunction with the buy-back.
If the SL Access card has not expired, you may retain the card after SL has bought back the value on the card.