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3. Ticket checks and surcharges

This is clause 3 in the part "Tickets, prices and special terms and conditions" in SL's general terms and conditions. You find the full version of the terms and conditions at the bottom of this page in a pdf. It is the general terms and conditions in Swedish that are legally binding.

SL conducts ticket checks on SL Traffic Services. The checks themselves are administered by ISS Facility Services AB. Transport staff, transport officers, officers performing charge checks and guards can carry out ticket checks.

You are obliged to prove that you have a valid ticket and hand this over when there is a ticket check on SL Traffic Services. If you have purchased a ticket at a discounted price, you must also be able to produce something that proves that you are entitled to the lower price, for example an ID document, a certificate from the Swedish Social Insurance Agency or the Swedish Pensions Agency or a student ID card. Find out more under Sub-clause 2.3 of these Terms and Conditions.

If you have purchased a ticket via the mobile app, you are also obliged to provide the telephone number for the mobile phone through which you have bought the ticket, and produce and hand over the mobile phone that has the mobile ticket.

What happens when you do not produce a valid ticket
If you cannot produce a valid ticket during a ticket check you must pay a supplementary charge of SEK 1,500. You must also pay the equivalent cost for a single ticket in addition to the supplementary charge. If you do not pay within ten days, you will be charged an additional reminder charge. The matter is handed over to a collection agency if you have not paid after 12 days, whereby collection agency fees and interest are added in accordance with sections 4 and 6 of the Interest Act.

If you refuse to purchase a ticket or pay the supplementary charge, you may be ejected from the bus, train or tram. You may also be ejected from the area to which only members of the public with tickets have access (that is, inside SL’s ‘barrier line’).

You may have your ticket or SL Access card confiscated if you misuse a ticket.