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11. If you end up in a dispute with SL

This is clause 11 in the part "SL’s liability and disputes with SL" in SL's general terms and conditions. You find the full version of the terms and conditions at the bottom of this page in a pdf. It is the general terms and conditions in Swedish that are legally binding.

You should first contact SL Customer Services if you as a passenger are dissatisfied with SL’s action or have a claim against SL.

If you are unable to come to an agreement with SL, you are entitled to have the dispute resolved through ‘alternative dispute resolution’ or by referring to a general court.

SL undertakes to participate in dispute resolutions with passengers who have a claim in their capacity as private individuals in accordance with the Act on Alternative Dispute Resolution for Consumer Disputes. The National Board for Consumer Disputes ( is responsible for alternative dispute resolution:

National Board for Consumer Disputes (ARN)
Box 174
SE-101 23 Stockholm, Sweden