You can also get compensation for tickets with another traffic service provider, if there is another service for the route you are taking.

The travel guarantee means that you will receive compensation for the taxi journey or ticket costs with another traffic service company’s trains, buses or boats, if you risk being delayed by 20 minutes as a result of disturbances to the service or as a result of poor information provided by SL.

SL can not be held responsible for providing information about disturbances in any other language than Swedish. You can however often get help in English from our service staff. 
 
The travel guarantee is designed for you to be able to decide whether you wish to take a taxi or not.
 
When you request compensation, our evaluation is based upon the disruptions to the service, possible defects in our information and your report on why you risked being delayed by 20 minutes.
 
Try to plan your journey well in advance and be out in good time, particularly if the journey includes interchanges or if you have an appointment to keep. Find all current traffic service information in Swedish via the link to the right.
 
The travel guarantee does not apply:

• When the service is suspended due to extreme weather conditions, for example extreme snow conditions or major police blockades.
• When there are power cuts in major areas of Stockholm or the region.
• When there are industrial disputes, for example strikes or lockouts.
• When there are planned changes to the service of which we have informed.

This is what you do

In order for us to be able to compensate you for your taxi expenses, you must have a printed taxi receipt or ticket from the other service you used. Send us the original receipt/original tickets together with a report of what happened. Receipts/tickets older than three months will not be considered.

You can also use our printed forms, available at the SL Center in the Metro stations.

Compensation can be given in the form of a credit note for the purchase of tickets at the SL Center. Or compensation can be given in cash, transferred to your bank account/personal account or paid out via a bank giro advice.

The processing of your case can take several weeks.